Privacy Policy

This privacy policy notice applies to all users (“you”) of our website and/or tablet/mobile application (“App”) (together, the “Platform”).


DigiBete cares about the security of your information and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the website. In the event that any information under our control is compromised as a result of a breach of security, DigiBete will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.


This privacy notice tells you what personal information we collect and what we do with it. It applies to everyone who uses our Platform.


We ask for certain information such as your name, and e-mail address when you ‘get in touch’ with us through the website. All personal information of this nature when provided by you will not be disclosed by DigiBete to any third party without your permission. DigiBete may provide general statistical information to third parties, but such information will not allow anyone to be personally identified. We may also retain any messages you send through the website form.

If you are not happy for your information to be used in the way described, and would like to withdraw your consent to process data, you should stop using the DigIBete App and contact us by emailing or completing the enquiry form on our website at We will delete your data and revoke app access within 30 days of notice being given.

We also have a specific Children’s Code Policy which explains how we conform to the code and demonstrates that our services use children’s data fairly and in compliance with data protection law. The code is a set of 15 flexible standards that provides built-in protection to allow children to explore, learn and play online by ensuring that the best interests of the child are the primary consideration when designing and developing online services.


Additionally, a child-friendly version of this Privacy Policy has been prepared to highlight the key points around the data we collect and how it is used.


We may amend this Privacy Policy from time to time and any amended Privacy Policy will be posted on the DigiBete App Dashboard when you next access the App. By continuing to use the DigiBete App you agree that the Privacy Policy at the current time shall apply to all information which we hold about you or your representatives.

We are required by law to tell you the legal basis that we are using for processing and using your data. These are GDPR articles 6 (1) (b) and 9 (2) (a):

UK GDPR Article 6 (1) (b):

“processing is necessary for the performance of a contract to which the data subject is party…”.


UK GDPR Article 9 (2) (a):

“the data subject has given explicit consent to the processing of those personal data for one or more specified purposes”.


Sometimes we may be required to share information with regulators like the Care Quality Commission, the General Medical Council, NHS Digital, the Information Commissioner’s Office and the Health Service Ombudsman and in such circumstances we will rely on Article 6(1)(c) of the GDPR: “processing is necessary for compliance with a legal obligation to which the controller is subject”.


We may share information with bodies with public health responsibilities such as local councils and Public Health England to control infectious diseases such as meningitis, tuberculosis (TB) or measles and manage public health incidents.


Consent can be withdrawn at any time either by using the Contact Us functionality within the DigiBete App or by emailing us at


If you have any questions about the use of your data, please use the enquiry form on our website at


Unless otherwise stated, information transmitted to DigiBete through this website is not encrypted and could be intercepted by third parties or electronically delivered to parties other than the addressee. Any such information is sent at your own risk, and you should therefore consider its sensitivity before transmitting it.

To enhance your user experience or help us improve and measure our effectiveness, DigiBete may embed code from third parties on the site. Examples of such parties may include Facebook, Twitter, Pinterest, Google, YouTube, Howcast, VideoJug, AOL, and others. These third parties may collect information about you including IP address, cookies in ways DigiBete does not control.

The DigiBete Privacy Policy does not apply to, and we cannot control the activities of third parties. Please consult the respective privacy policies of such third parties or contact such third parties for more information.

Analytics information:

We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

Log file information:

Log file information is automatically reported by your browser or mobile device each time you access the site. When you use our site, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.

Clear gifs/web beacons information:

When you use the website, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the website.

Device identifiers:

When you access the website by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by DIGIBETE. A device identifier may convey information to us about how you browse and use the website. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the website. Some features of the website may not function properly if use or availability of device identifiers is impaired or disabled.

Location data:

When you access the website by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the site. Some features of the site, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.

Use of certain service type information we collect about you:

We use or may use cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalised content and information; (c) to provide and monitor the effectiveness of our service; (d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) diagnose or fix technology problems; and (f) to provide advertising to your browser or device.

Our details:

DigiBete is responsible for keeping the personal information we use safe and making decisions about how it can be used. We are registered in England under company number 10371773 and have our registered office at Platform, 3rd Floor Tech Hub, New Station Street, Leeds, England, LS1 4JB


You can contact us via our enquiry form on our website at



This Privacy Policy was most recently updated on 3 September 2021.